Providing a service, not just a product..

Terms of Business

Declaration of Status & Terms of Business v2.1
Please read these terms and conditions. They may affect your policy cover.

Financial Conduct Authority

Is an independent watchdog that regulates the financial services. It requires us to give you this document. Use this information to decide if our services are right for you.

Advance Insurance Services

Is an independent intermediary and accepts responsibility for the advice given and for arranging & administering your insurance.

Whose products do we offer?

We offer a wide range of Personal & Commercial insurance products & have access to a wide range of insurers in the market place, although there are times when we use a select panel of insurers or a sole provider. A list can be provided on request.

Commission on Commercial Business

You may request details of commission we receive from Insurers on request.

Which service will we provide you with?

We will advise and make a recommendation for you after we have accessed your needs for Personal or Commercial insurance. We are able to discuss your needs and establish a product best suited to you.

Who regulates us?

Advance Insurance Services of 2 K D Plaza, Cotterells, Hemel Hempstead, HP1 1AX is authorised and regulated by the Financial Conduct Authority. Our FCA Firm reference number is 307039. Our permitted business is to arrange and administer Personal & Commercial insurance. You can check this on the Financial Services register by visiting www.fsa.gov.uk/register/home.do or by contacting the FCA on 0800 111 6768.

Ownership

Advance Insurance Services is owned by Brian Patrick Andrew Collis. There is no ownership between ourselves and any insurer.

What to do if you have a complaint

It is our intention to provide you with a high level of service at all times. However, if at any time you are dissatisfied with the service we provide, we have a formal Complaints Procedure. You should therefore take the following action: Please contact our office either verbally or in writing whereby a senior staff member will take details of your concerns. If your grievance cannot be settled to the mutual acceptance of both parties we will acknowledge in writing advising you of the person who is dealing with concerns, and attempt to address them within 5 working days. If our investigation takes longer we will provide a full response within 20 days. Should you wish to take the matter further you may refer your complaint to the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR.

Are we covered under the Financial Services Compensation scheme?

Yes. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging of Compulsory Insurance (Third Party Motor, Employers Liability) is covered for 100% of the claim, with no upper limit. Non-compulsory insurance is covered for 90% of the claim, with no upper limit.

Disclosure (Your duty to us)

You have a duty to take reasonable care to provide complete, accurate and honest answers to the questions we ask when you take out, make changes to, and renew your policy. Please also tell us if there are any changes to the information set out in the Proposal Form/Statement of Fact, certificate of insurance (if applicable) or on your schedule. If any of the information provided by you changes after you purchase or renew your policy and during the period of your policy please provide us with details. If any of the information provided by you is not complete and accurate your insurer; may cancel your policy and treat it as if it never existed, or may refuse to pay any claim, or may not pay any claim in full, or may revise the premium and/or change the compulsory excess, or the extent of the cover may be affected. Any relevant changes in circumstances or in the risk must be notified to ourselves immediately they occur and cover may be invalid until the insurer has accepted changes. For motor policies, it is an offence under the Road Traffic Acts to provide incomplete or inaccurate information to the questions asked in your application for the purpose of obtaining a certificate of motor insurance. Insurers recommend you keep a record (including copies of letters) of all information provided to them or us for your future reference. A copy of the completed application form (if applicable) can be supplied on request.

Commercial Clients Duty of Disclosure

It is your responsibility, throughout the lifetime of a policy and at renewal, to provide us and your insurers with complete and accurate information. You should check details on any forms that have been completed on your behalf to ensure they are correct. All material facts should be disclosed, relating to the insurance cover we arrange for you. Material facts are those which are likely to affect both the assessment and acceptance of risks being insured. If you are unsure whether a fact is material, you should disclose it. Failure to provide full and accurate information may invalidate your cover, thus any future claim may be declined. If you are in any doubt as to what may constitute a material fact then please don’t hesitate to ask us.

Accuracy

The onus is upon clients to ensure that information supplied to us is accurate, and we cannot accept responsibility in the event that such information is inaccurate. Clients should, wherever possible, give instructions to us in person, as they will be responsible for the consequences of instructions given on their behalf and clients must check that the information which has been given to us is accurate and read any Proposal Forms or Statement of Facts before signing it. We do not accept any responsibility for any errors or omissions on the Proposal Form or Statement of Facts, whether or not a member of staff has completed or assisted in completing the form.

Mid Term Cancellation by Client

You have certain rights of cancellation and these are shown in the insurer’s policy details document. Policies vary between insurers but be aware that cancellation refunds are not given after a claim and are often calculated on a short period scale weighted in favour of the insurers as their costs are similar whether a policy has run for one day or for one year. Also please be aware that we do not refund commission or fees since these are earned for arranging the policy, and we apply a £25 cancellation charge. Return premiums less than £25.00 will not be refunded. For some insurance contracts insurers do not provide refunds for cancellation of cover. We will advise you of this if it affects you.

Cooling Off Period

Your policy document will provide you with specific information on your full rights to cancel your insurance. A personal policy that lasts for more than one calendar month offers you the facility to cancel the cover (providing there have been no claims) within 14 days from the policy start date or the date you receive the full policy documentation from us or your insurers, whichever occurs later. You will be entitled to a refund of premium less our £40 administration charge and a charge by your insurer for the time your insurance cover was in place.

Mid Term Cancellation by Us

From time to time it may become necessary for us to cancel a policy, e.g. due to non-payment, undisclosed material facts, etc. In the event that we wish to cancel the policy we will write to you (at your last known address) by Recorded Delivery, giving you 7 days notice of the cancellation. Also please be aware that we do not refund commission or fees since these are earned for arranging the policy, and we apply a £25 cancellation charge. Return premiums less than £25.00 will not be refunded. For some insurance contracts insurers do not provide refunds for cancellation of cover. We will advise you of this if it affects you.

Claims

Clients are reminded of the conditions included in the policy and the fact that non–compliance may invalidate cover. All incidents which could possibly give rise to a claim should be notified in writing to your insurers or ourselves without delay, and a report form completed. All correspondence, claims, summonses, etc should be forwarded immediately (unanswered) to the insurer or ourselves. Details of all claims procedures may be found in you policy booklet. We will forward any payments received from insurers in respect of a claim without delay. If you choose to instruct a Third Party Uninsured Loss Recovery company instead of the one provided by us, we will be unable to assist in the recovery of any ULR losses. In this instance all queries relating to the Uninsured Loss claim should be directed to your chosen ULR company and not ourselves.

Renewals

We aim to provide renewal details to our clients 14 days before the renewal date, although this is not always possible. If a policy has been previously paid by direct debit to us, we are unable to automatically renew cover and will require your explicit instructions to continue cover. However policies paid by Direct Debit to insurers may be automatically renewed by the insurer.

Payment of Premiums

Unless otherwise agreed, premiums are payable on demand and cover will be effective from the time payment is received. Unless an acceptable reason for non-payment by the due date is given and acknowledged and agreed in writing, it will be assumed that further cover is not required and we reserve the right to cancel or lapse the policy or cover. Any refund of monies will be subject to retention to compensate us for the loss of commission & fees or for the cost of work done by us arising out of the non or late payment of premiums and a charge of up to £25.00.

How your payments are handled

We hold all client money which includes money collected for onward transmission to insurers and refund payments to clients in a client bank account with an approved bank under a statutory trust arrangement in accordance with Financial Conduct Authority rules. In some circumstances we may need to use another intermediary to arrange your insurance and as a result will pass money through other authorised intermediaries before finally paying the insurer. This money is also held in the same client account. It is our policy to retain any interest that may be earned on monies held in our client account

Instalments

We are able to offer our clients various methods of instalments to ease the burden of payment. These range from payment by insurers own direct debits, or more flexible facilities via a third party premium finance company. Please note that charges apply to all forms of instalment, please ask us for further details. All offers of instalment facilities are at our own discretion. Clients who have previously defaulted on instalments may not be offered this facility again. Insurers and Finance Companies apply their own charges for payment defaults and these will be advised to you when the agreement is set up. We will charge £25 for processing payment of missed instalments via a Finance Company.

Our Charges

We are an independent intermediary who provides a full range of services. We provide free quotations and advice on changes/additions to your current needs. We also make telephone calls and handle communications on your behalf in respect of any claim made against your policy, at no additional cost. However we do apply fees in respect of new business, mid term adjustments and renewals. The maximum transaction fee is £500 (£5000 for Commercial policies), and is chargeable based on the size of the risk and the amount of work undertaken. The amount of fee applied will be advised to you. A list of fees is available on request. A charge of up to £25.00 may be made in the event of a default, failure to pay or issue of recorded delivery letters. This charge may be made each and every time this occurs. Return premiums less than £25.00 will not be refunded. Credit Cards are subject to a 2% surcharge. Cancelled policies are subject to retention of all commission and a £25 charge.

Commission on Commercial business

You may request details of commission we receive from Insurers and on request, we will also provide you with a list of those insurers with whom we are able to place the particular product arranged.

Law Applicable to the Contract

Clients and Insurers may choose the law applicable to insurance contracts. In the absence of agreement to contrary the law of the country of residence will apply. For non-UK residents or businesses, the law of England and Wales will apply. This agreement shall be governed by the Laws of England, Wales or Scotland and the parties agree herewith that any dispute arising out of it shall be subject to the (non) exclusive jurisdiction of the relevant Court.

Confidentiality of Information / Data Protection Act

To help make sure you receive a competitive quotation, offer of appropriate payment options, protection against fraud and to verify your identity, insurers may use publicly available data which they obtain from a variety of sources, including a credit reference agency and other external organisations. Their search will appear on your credit report whether or not your application proceeds. All information on our records relating to you will be treated as private and confidential and will only be disclosed to others such as our business partners, insurers, credit providers and other third parties who are directly involved in the normal course of arranging and administering your insurance. We may use the data we hold about you to provide you with information of products and services we consider may be appropriate. Under the Data Protection Act 1998 you have the right to ask us for a copy of any personal information about yourself that we hold on our records.

Conflicts of Interest

Our company ethics and culture towards customer service means that we never deliberately put ourselves in a position where our interests or duty to another party prevents us from discharging our duty to you. Where we become aware of any actual or potential conflict of interest we will inform you of the situation, the options available to you and we will ask for your consent to proceed.

Bribery & Corruption

Our company culture & ethics mean that we do not bribe or use any other means to improperly influence the decisions of clients, potential clients or government officials. Our business is structured with appropriate systems and controls so as to comply with the requirements of the Bribery Act 2010.

Termination of Agreement

Our agreement may be terminated by either one of us by giving 30 days notice in writing to the other. You will be liable to pay for any outstanding transactions or adjustments prior to termination without any penalty fee as long as these are settled immediately on termination. We will be entitled to retain any fees or commission payable in relation to business transacted prior to date of the termination.